The billing upgrade was approved at a Tuesday steering meeting and handed over by Friday. Nobody asked whether twelve weeks was realistic, whether the finance team had anyone free for testing in August, or who would tell the contact centre that invoice layouts were changing. That gap between an approved idea and a dated plan […]
The team has started work, the deadline is approaching, and everyone seems busy. Yet the sponsor expects a different outcome from the one the team is building, and nobody can explain exactly what finished means. The missing piece isn't another progress meeting. It's an agreed set of decisions about why the project exists, what it […]